Troubleshooting
Welcome to the Cordatus Troubleshooting Guide – your go-to resource for resolving common issues and optimizing your experience with our AI video analytics platform. This guide is designed to empower you with practical solutions, step-by-step instructions, and valuable insights into overcoming problems. Whether you're facing connection issues, data update concerns, or other problems, this guide is your roadmap to a seamless Cordatus experience.
If you encounter an issue without finding a solution here, please don't hesitate to contact us directly. Our support team is ready to assist you and ensure you unlock the full potential of Cordatus.
| Nu | Problem | Possible Cause | Suggested Solution |
|---|---|---|---|
| 1 | Some dependencies have not been installed" error during installation | Certain required dependencies being missing or not installed properly, potentially caused by an internet connection problem. | Ensure a stable internet connection and try rerunning the Cordatus installation command. |
| 2 | "Missing Step - You may have skipped a step in the dokcer setup." error | Linux post-installation steps for Docker Engine are not completed | Complete Linux post-installation steps for Docker Engine |
| 3 | "could not get lock /var/lib/dpkg" error during installation | Ubuntu OS installation is still in progress on your device in the background. | Please wait for a while and try to install Cordatus again. |
| 4 | Unable to view device metrics on the Client or Web App | Jtop for Jetson Devices or htop for Desktops is not installed | Install Jtop/htop services for your device |
| 5 | Clicking on Cordatus Client icon does not start Cordatus Client | File and Folder Structure of Cordatus may be corrupted | Please re-install Cordatus Client as explained in the Installation Page |
| 6 | Unable to view a physical camera connected to a device on the Web App | The camera is not recognized by the platform | Restart the Stream Engine. Navigate to the Engines Tab in settings on the Client and restart the Stream Engine. |
| 7 | "Could not Checked Storage" error while starting a job | GPU drivers may not be installed properly | Run nvidia-smi to ensure that your GPU drivers are installed properly. If not, install the proper drivers for your GPU. |
| 8 | Job Status is stuck in "Warming Up" for more than 4 minutes | Cordatus cannot start the inference engine properly | Please restart the inference engine on the Engines Tab in the settings in the Client and re-run your job. |
| 9 | Job Status is stuck in "Preparing Engine" | Cordatus cannot connect to Cordatus servers | Please make sure that you have a stable internet connection for your browser and your device, and re-run your job. |